Customer registration

Three short steps: your details and the service address, our rates and terms, then a card to keep on file. You're only charged for work after it's completed, and there's no charge for registering.

Step 1Your details
Step 2Rates & terms
Step 3Payment card

Your details

First name

Last name

Mobile number

Company (optional)

Service address

Where the work will be carried out.

Street address

Apartment, suite or unit (optional)

City

State

ZIP

Billing address My billing address is different from the service address

Service rates

Weekday on-site (Mon–Fri)

8:00 AM – 5:00 PM

First hour: $250
Each additional hour: $150 / hr
Remote support: $95 / hr

Weekend on-site (Sat–Sun)

8:00 AM – 5:00 PM

First hour: $275
Each additional hour: $175 / hr
Remote support: $125 / hr

Emergency (24/7)

Any time

First hour: $325 / hr flat
Each additional hour: $325 / hr
Remote support: —

How time is billed

Rates are per technician: when two technicians work on site, each is billed for their own time, each with a first hour.
Each technician's time on site is rounded to the nearest half hour: under 15 minutes rounds down, 15 minutes or more rounds up. A technician on site for less than 15 minutes is not billed.
The first hour is billed in full, even when the visit is shorter than an hour.
Each technician pays the first hour once per job, at their first visit to it, the same day or a later one; after that, their time is billed at the additional-hour rate.
Work that continues after 5:00 PM stays at the weekday or weekend rate. The emergency rate applies only to calls agreed as emergencies.

Your agreement

Please read each item and tick the box to confirm. Ticking a box means you have read it and agree to it. Each one is required to continue.

I have read the service rates above and agree to be billed at those rates.The weekday, weekend or emergency rate applies according to when the work is done, billed per technician as a first hour and then by the half hour, as described under "How time is billed" above. I understand and agree that parts and materials are extra.The hourly rates cover technician labor and diagnostic time only. Parts, wiring, supplies, hardware and equipment provided by A&R Automation during a visit are not included and will be itemized separately on my invoice. I understand and agree that diagnostic time is billable.Smart-home, network and security systems can take real time to analyze, isolate and test. A&R's technicians will do their best to resolve the issue on site. If a problem cannot be resolved, the technician time spent diagnosing it is still billable at the rates above.

Response times — targets, not guarantees.
Standard requests: we aim to respond within 24 hours.
Emergencies: we aim to have a technician on site within 90 minutes of phone confirmation.

Payment card

Card number

Expiry (MM/YY)

Name on card

Your card details go directly to our payment processor. They are never sent to or stored on our servers.

Authorization I authorize A&R Automation to securely store this payment method and to charge it for services performed for me, including labor and materials, at the amounts shown on the invoice for each job. Charges occur after work is completed. I understand the amount varies with the work done, that I will receive a receipt for every charge, and that I may withdraw this authorization at any time by contacting A&R Automation.

Type your full name to sign